Last updated · April 2026
Welcome to PianoLabs. These Terms of Service ("Terms") form a binding agreement between you and PianoLabs ([INSERT REGISTERED TRADING ENTITY], registration number [INSERT NUMBER], with offices at [INSERT ADDRESS] in Cape Town, South Africa) and govern your access to and use of the PianoLabs website, applications, content, and services (collectively, the "Service"). By creating an account, paying for a plan, or using any part of the Service, you confirm you have read these Terms and agree to be bound by them. If you do not agree, do not use the Service.
These Terms incorporate by reference our Privacy Policy, Cookie Notice, Acceptable Use Policy, Subscription Terms, Refund & Cancellation Policy, Copyright Policy, and Security page.
You must be at least 13 years old to create a PianoLabs account. If you are under 18 (or under the age of majority where you live), you may only use the Service with the involvement and agreement of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your activity.
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. You agree to notify us immediately at support@pianolabs.io if you believe your account has been accessed without your permission. We may, but are not obliged to, require additional verification (such as email confirmation or two-factor authentication) to protect your account.
You may not transfer, lend, or sell your account to anyone else, share your login with multiple people, or create an account using false information.
We provide an evolving piano learning and creation platform that may include exercises, AI-assisted analysis tools, libraries of practice content, community features, a marketplace for user-created works, and other functionality we add or change over time. We may at our discretion add, modify, restrict, or discontinue any feature; for paid plans, where a change materially reduces what you paid for, see the Subscription Terms for your remedies.
The Service is provided to you as a personal, non-exclusive, non-transferable, revocable licence to use it for your own learning and creative purposes (and, with a valid commercial plan, for the educational use of your students). Schools and institutions need an Enterprise agreement.
You agree to comply with our Acceptable Use Policy at all times. In particular, you agree not to:
We may suspend or terminate accounts that breach this section after notice where it is reasonable to give notice; for serious or repeated breaches, or where notice would prejudice an investigation or other users' safety, we may act without prior notice.
You retain ownership of all original musical compositions, MIDI files, recordings, projects, posts, comments, and other content you create or upload ("User Content"). PianoLabs claims no copyright over your music.
By publishing User Content to public or shared areas of the Service (including the Marketplace, Community, leaderboards, profile pages, and shared creations), you grant PianoLabs a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, reproduce, adapt for technical compatibility, display, distribute, and promote that content for the purpose of operating, securing, and marketing the Service. This licence ends when you delete the relevant content or close your account, except (a) to the extent the content has been shared, forked, or downloaded by other users under a permissive licence you chose, and (b) to the extent we need to retain backups for a reasonable period or copies for legal, regulatory, or audit purposes.
You confirm that you own or have all necessary rights to the User Content you upload, and that publishing it does not infringe any third party's rights. You are solely responsible for your User Content and for any consequences of posting it.
We do not use your User Content to train third-party general-purpose AI models. See the Privacy Policy for our AI practices.
All PianoLabs branding, software, generated chord, scale and groove libraries, sample data, designs, lesson plans, and underlying technology are owned by PianoLabs or our licensors and are protected by copyright, trade-mark, and other laws. Nothing in these Terms transfers any of those rights to you.
Third-party works in the Service — open-source software, fonts, recorded samples, and the Mutopia Project's sheet music, some of it under Creative Commons Attribution or Attribution-ShareAlike licences — are used under their own licences, which are listed on our Credits page and in our third-party notices. Nothing in these Terms limits the rights those licences give you. Other product names mentioned in the Service (for example MuseScore, Sibelius, Dorico, Finale or Logic Pro) are trademarks of their owners; PianoLabs is not affiliated with, sponsored or endorsed by them and names them only to describe compatibility.
PianoLabs operates the Marketplace and Community features as an intermediary platform. We are not the seller of items listed on the Marketplace by other users, and we are not a party to any transaction between a Marketplace seller and a buyer. We do not pre-screen all User Content. We may, but are not obliged to, review, edit, remove, or refuse to publish any User Content at any time.
When you sell on the Marketplace, you confirm that you have the right to do so, and you agree to indemnify PianoLabs (see Section 11) against any claim arising from your listing.
When you buy on the Marketplace, your contract is with the seller for the content sold, subject to any platform-level guarantees we choose to offer. Our role is limited to facilitating discovery and payment.
We provide a simple notice-and-action mechanism for reporting illegal content or content that breaches our Acceptable Use Policy: use the in-app report button or email support@pianolabs.io. For copyright issues see our Copyright Policy. We aim to act on credible reports promptly.
Paid plans are billed in South African Rand (ZAR) via Paddle.com, our merchant of record. Full pricing, auto-renewal, cancellation, and refund terms are in our Subscription Terms and Refund & Cancellation Policy. Those documents form part of these Terms.
"Lifetime" means the operational lifetime of the PianoLabs product, not the natural life of the user. If we discontinue the Service, we will follow the wind-down provisions in the Subscription Terms.
Our AI features generate suggestions, analyses, and other outputs to aid your practice and creation. AI outputs may be inaccurate, incomplete, or pedagogically imperfect. You should treat them as starting points, apply your own judgement, and verify before relying on them for performance, recording, or commercial use. We are not liable for decisions you make in reliance on AI output.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, error-free, or compatible with your equipment.
Musical analysis, AI suggestions, exercise difficulty ratings, and educational content are provided for informational and learning purposes only and are not a substitute for tuition from a qualified teacher.
Nothing in this section limits any non-excludable warranty or right you have under the South African Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or any other mandatory consumer-protection law that applies to you.
The Service may interact with or link to third-party services (for example, Supabase, Paddle, Google, AI providers, external sheet-music sites, MIDI hardware). We are not responsible for those services, their content, or their privacy practices. Your use of a third-party service is subject to that third party's terms.
To the maximum extent permitted by law, PianoLabs and its directors, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of, or inability to use, the Service, whether based in contract, delict (tort), statute, or otherwise.
Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) ZAR 1,000.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or any non-excludable rights under the South African Consumer Protection Act, 2008.
To the extent permitted by law, you agree to indemnify and hold harmless PianoLabs and its directors, employees, contractors, and licensors from and against any third-party claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of (a) your User Content, (b) your use of the Service in breach of these Terms or our Acceptable Use Policy, (c) your violation of any law or any third party's rights, or (d) your sales or transactions on the Marketplace.
You may close your account at any time from Profile → Account → Delete account, or by emailing support@pianolabs.io. Deletion is processed in line with the retention periods in our Privacy Policy.
We may suspend or terminate your account, or restrict your access to any part of the Service, (a) for material breach of these Terms or our Acceptable Use Policy, (b) where required by law or by a regulator, (c) for fraudulent or abusive activity, including chargebacks made in bad faith, or (d) where keeping your account active creates a serious risk or legal exposure for us or for other users. Where reasonable, we will give notice and an opportunity to remedy before suspension. Where not reasonable (for example, an active attack on the platform or other users), we may act first and explain afterwards.
On termination, your right to use the Service ends, but sections that by their nature survive (intellectual property, user content licence to the extent retained, disclaimers, limitation of liability, indemnification, governing law) survive termination.
You agree that PianoLabs may communicate with you electronically (by email to the address on your account, by in-app notice, or by posting to the website) about your account, billing, security, legal matters, and changes to these Terms. Electronic communications satisfy any legal requirement that a communication be in writing.
To give us notice for a legal matter, email support@pianolabs.io with the subject line "Legal Notice" and post a copy to the address in Section 16. Notice is effective on receipt.
We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email and in-app notice. Non-material changes (typo fixes, clarifications, updated references) take effect when posted. If you continue to use the Service after the effective date of a change, you are deemed to have accepted it. If you do not accept a material change, your only remedy is to stop using the Service and (where applicable) cancel your subscription in line with the Subscription Terms.
Entire agreement — these Terms, together with the documents referenced in them, are the entire agreement between you and PianoLabs about the Service and replace any prior agreements on the same subject.
No waiver — failure to enforce any provision is not a waiver of our right to enforce it later.
Severability — if any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.
Assignment — you may not assign these Terms without our written consent. We may assign these Terms to an affiliate, successor, or buyer of all or substantially all of our business, provided your rights are preserved.
Force majeure — we are not liable for delay or failure to perform caused by events outside our reasonable control (including natural disasters, power outages, internet outages, cyberattacks, war, acts of government, and pandemics).
No agency — nothing in these Terms creates a partnership, agency, or employment relationship.
Language — these Terms are in English; any translation is for convenience only and English controls.
These Terms are governed by the laws of the Republic of South Africa. The parties first agree to attempt in good faith to resolve any dispute by direct discussion. If a dispute is not resolved within 30 days, either party may refer it to the South African courts of competent jurisdiction sitting in Cape Town, which the parties accept as having exclusive jurisdiction, subject to (a) your right as a consumer under the South African Consumer Protection Act to refer disputes to the National Consumer Commission, the Consumer Goods and Services Ombud, or the National Consumer Tribunal, and (b) any non-excludable right you have to bring proceedings in the courts of your country of residence.
Questions about these Terms? Email support@pianolabs.io or write to: