Subscription Terms

These Subscription Terms supplement our Terms of Service and govern paid plans on PianoLabs. All prices are in South African Rand (ZAR) and are processed via Paddle.com, our merchant of record (Paddle's Checkout Buyer Terms also apply to your purchase).

1. Plans and pricing

• Free — R0. The beginner course in C major, the instrument, the metronome and the free libraries, with no payment required.
• Pro — R229 per month or R1,899 per year, recurring. Every feature in PianoLabs, for one person.
• Lifetime — R3,199 once-off at the founding price. All Pro features for the operational lifetime of the PianoLabs product (see Section 4).
• Founding Member — discounted Lifetime pricing offered to a limited number of early supporters. Founding-member status and pricing are honoured for as long as your account remains active and in good standing (see Section 5).
• Teacher — R399 per month or R3,990 per year, recurring, including 15 student seats. Further seats are sold in blocks of 5 at R99 per month or R990 per year each, up to 50 seats (see Section 10).
• Enterprise — for schools, colleges and other institutions, from 50 students, on an annual agreement whose terms are negotiated individually.

Current prices and feature lists are shown on the pricing page. Prices include South African VAT where applicable. For purchases from outside South Africa you may also be liable for local taxes, duties, or currency-conversion fees imposed by your bank.

2. Auto-renewal

Monthly plans (Pro and Teacher) are month-to-month and renew automatically each month on the anniversary of your initial payment; annual plans renew each year on the same basis. Paddle will charge your nominated payment method until you cancel. You will receive an email receipt for each renewal.

You may cancel at any time and your access continues until the end of the current paid month (see Refund and Cancellation Policy). To cancel, go to Profile → Subscription → Cancel or email support@pianolabs.io.

Because a monthly plan is month-to-month (not a fixed-term contract), the 40-to-80-business-day pre-renewal notice in section 14 of the Consumer Protection Act does not apply. Each monthly renewal is, in effect, a new month-to-month period that you can stop at any time.

3. Receipts and payment-method updates

You will receive an email receipt for each successful payment. You can update your payment method via Paddle at any time. If a payment fails, we will retry once or twice and then suspend access to paid features until payment succeeds; we will not delete your account or your content during this suspension period for at least 30 days.

4. What "Lifetime" means and what happens if we discontinue

"Lifetime" refers to the operational lifetime of the PianoLabs product, not the natural life of the user.

We commit to honouring Lifetime access for as long as PianoLabs continues to operate the Service. If we discontinue the Service entirely:

• We will give Lifetime members at least 90 days' written notice by email and in-app notice before the discontinuation date.
• We will, where feasible, provide a data-export tool so you can take your projects, MIDI files, scores, and other User Content with you.
• We will offer Lifetime members a pro-rata good-faith refund on the following sliding scale, measured from the date of original Lifetime purchase to the date of discontinuation: less than 1 year — 75% refund; 1 to 2 years — 50% refund; 2 to 3 years — 25% refund; more than 3 years — no refund obligation. We may, at our discretion, offer better terms.

If we are acquired or merge with another business, your Lifetime access transfers to the successor on the same terms, or you may decline the transfer and request a refund on the sliding scale above. We will give you advance notice of any such transaction where reasonably possible.

This section is part of our binding commitment to Lifetime members and is intended to give a clear, fair outcome rather than the open-ended "operational lifetime" promise on its own.

5. Founding-member terms

Founding-member status is granted to a limited number of early users at our discretion. Founding members receive Lifetime access at a reduced price, the founding-member badge on their profile, and any additional perks listed on the Founding Member page at the time of their purchase.

Founding-member status and pricing remain in effect for as long as your account remains active and in good standing. "Good standing" means you have not been suspended or terminated for a material breach of the Terms of Service or Acceptable Use Policy, and you have not initiated an unsuccessful chargeback in bad faith. Loss of good standing means the founding-member badge and perks are removed; your Lifetime access itself is unaffected (and remains subject to Section 4).

Founding-member status is personal and non-transferable. It does not pass to another account or to a third party, except by lawful succession (for example, on death, to the estate).

6. Price changes

We may change the price of a monthly or annual plan on at least 30 days' notice by email and in-app notice. The new price takes effect at your next renewal after the notice period; if you do not accept the new price, cancel before then and your access continues to the end of your current paid period.

Lifetime and founding-member prices already paid are locked in and will not be retroactively increased. New customers may be charged a different price for a similarly-named plan.

7. Taxes

Prices include South African VAT where applicable. For purchases from outside South Africa, you may also be responsible for local taxes, duties, or currency-conversion fees imposed by your bank. We do not currently charge VAT or sales tax in foreign jurisdictions; this may change in future and we will give notice before doing so.

8. Cancellation and refunds

See our Refund and Cancellation Policy for full details, including the 7-day ECT Act cooling-off period for monthly and annual plans and the 14-day cooling-off period for Lifetime.

9. Statutory rights preserved

Nothing in these Subscription Terms limits your statutory rights as a consumer under the South African Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or any other consumer-protection law that applies to you.

10. Teacher plans: seats and the classroom licence

• A seat is one student, with their own PianoLabs account, in one or more of the classes you teach. A student in several of your classes holds one seat. Your own account is not a seat.
• While you hold a seat for a student and your Teacher plan is active, that student has the features of Pro. A seat may not be shared between students.
• You may take a student out of your classes at any time; their seat is free again at once. In any 30 days you may seat at most 2 times as many students as you have seats.
• A student you remove keeps their account and their progress, and keeps the features of Pro for 7 days.
• Extra seats you add are charged at once for the rest of the current billing period. Seats you remove apply from your next renewal, and you may not remove seats that are in use.
• If your Teacher plan ends, your students' seats end with it. Their accounts and their work are not affected.
• The classroom licence lets you print and copy the teaching material for the students you teach, for their education. It does not let you resell it, publish it, or share the library outside your own teaching.