PianoLabs is operated by an independent team based in Cape Town, South Africa. The information below is provided to comply with EU and UK imprint requirements (where applicable), the South African Companies Act, the Electronic Communications and Transactions Act, 2002 (ECTA), and POPIA, and to make it easy for users, partners, and authorities to contact us.
1. Business information
- Trading name: PianoLabs
- Legal entity: [INSERT REGISTERED TRADING ENTITY, e.g. PianoLabs (Pty) Ltd, or a sole-proprietor's full legal name]
- Business / company registration number: [INSERT NUMBER, or, if a sole proprietor, state "Sole proprietorship — no company registration"]
- VAT number: [INSERT IF VAT-REGISTERED, OR "Not currently VAT-registered"]
- Country of operation: Republic of South Africa
- City: Cape Town
- Postal / physical address: [INSERT ADDRESS]
- General contact email: support@pianolabs.io
- Telephone: [INSERT NUMBER, or, if no phone line, state "Email-first support. We will provide a callback number on request for any matter requiring telephone contact."]
Place of registration of office bearers: [INSERT NAMES OF DIRECTORS / OWNER]
2. Information Officer (POPIA)
- Name: [INSERT NAME]
- Role: [INSERT, e.g. Founder / Director]
- Contact: support@pianolabs.io (subject line "Information Officer — POPIA")
- Registration: Registered with the South African Information Regulator under section 55 of POPIA.
Deputy Information Officer (if any): [INSERT NAME], same contact.
3. EU Representative (GDPR Article 27)
- [Option A — appointed:]
- Name: [INSERT REPRESENTATIVE NAME / FIRM]
- Address: [INSERT FULL EU ADDRESS]
- Email: [INSERT EU REP EMAIL]
- [Option B — not appointed:]
- We have not appointed an EU Representative because our processing of EU residents' personal data falls within the Article 27(2) occasional-processing exemption. We monitor this position regularly and will appoint a representative if our processing changes.
4. UK Representative (UK GDPR Article 27)
[Option A or B as for the EU Representative, with UK address.]
5. Contact channels
For all enquiries — general questions, support, billing, privacy, legal, copyright, security, abuse — please email support@pianolabs.io. To help us route quickly, include a subject line such as: Support / Billing / Privacy / Legal / Copyright / Security / AUP Report.
For postal correspondence:
- [INSERT REGISTERED TRADING ENTITY]
- [INSERT POSTAL OR PHYSICAL ADDRESS]
- Cape Town, South Africa
6. Response times
We aim to respond to all enquiries within 2 business days.
Privacy requests under POPIA or GDPR: we respond within 30 calendar days (GDPR/UK GDPR) or one month under POPIA, extendable by a further two months for complex requests, with notice.
Security and responsible-disclosure reports: acknowledgement within 2 business days; coordinated disclosure timeline up to 90 days.
Copyright notices: acknowledgement within 2 business days; action on a valid notice within 3 to 5 business days.
7. Regulators and complaint bodies
If we are unable to resolve a complaint for you, you may approach:
- National Consumer Commission — consumer-protection matters.
- Web: https://www.thencc.gov.za
- Consumer Goods and Services Ombud — consumer-protection alternative dispute resolution.
- Web: https://www.cgso.org.za
- For EU users: your local data-protection supervisory authority.
- For UK users: the Information Commissioner's Office, https://ico.org.uk.
8. Press, partnerships, and legal notices