Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out the rules that apply to all users of PianoLabs, and in particular when interacting with community features such as posts, comments, shared creations, the Marketplace, and AI features. By using PianoLabs you agree to follow this AUP. Violations may result in content removal, feature restriction, suspension, or termination of your account, and where applicable, referral to law-enforcement or rights-holders.

This AUP works alongside our Terms of Service and our Copyright Policy.

1. Content you post or share

You must not upload, publish, or share content that:

• Infringes any copyright, trade-mark, patent, trade-secret, publicity, moral, or other intellectual-property right (for example, uploading commercial sheet music, recordings, samples, or VST presets you do not have a licence for).
• Contains hate speech, discrimination, harassment, threats, doxxing, or content that targets protected groups on the basis of race, religion, gender, sexual orientation, disability, nationality, or any other ground recognised in South African or international law.
• Is sexually explicit, sexually suggestive in a way that involves minors in any form, or that depicts, promotes, or facilitates the sexual exploitation of any person.
• Promotes self-harm, suicide, eating disorders, or other behaviour likely to cause serious harm.
• Promotes violence, terrorism, extremism, the production of weapons, or illegal activity.
• Contains malware, phishing links, scams, deceptive advertising, fake reviews, or attempts to compromise the security of the Service or its users.
• Misrepresents authorship, plagiarises another creator's work, or contains AI-generated audio or imagery that impersonates a real person's voice or likeness without that person's verifiable consent.
• Is intended to manipulate voting, ranking, XP, the leaderboard, or marketplace placement (including through fake accounts, sock-puppets, coordinated likes, or paid engagement).

2. Behaviour and community

• Treat other members with respect. Constructive critique and disagreement are welcome; personal attacks, brigading, and pile-ons are not.
• Do not impersonate another person, a brand, or any PianoLabs staff member.
• Do not share another person's private information (real name, address, phone number, financial details, photographs of them) without their consent.
• Do not use the Service to send unsolicited commercial messages to other users.
• Do not engage in account-sharing, account-selling, or operating multiple accounts to evade limits, bans, or pricing.

3. Automation, scraping, and AI training

You may use the Service through its official client and any documented API only. You may not:

• Scrape, crawl, mass-download, or programmatically harvest content, listings, profiles, MIDI files, scores, or any other data from the Service without our prior written permission.
• Use bots, scripts, or other automated means to interact with the Service in ways that impose unfair load, mimic human users at scale, or circumvent rate limits.
• Use content from the Service (including AI-generated output, our chord, scale, and groove libraries, exercise content, lesson plans, or community posts) to train, fine-tune, evaluate, benchmark, or otherwise build any machine-learning model, dataset, or competing product, without our prior written permission.

4. Marketplace and shared creations

• Only publish original work or work for which you hold the necessary rights and any required releases.
• Do not list content for sale that you cannot lawfully license to the buyer.
• Clearly state the licence terms of any work you publish or sell. Forks and remixes must respect the original creator's licence and credit them where required.
• Do not list content that violates Section 1 (illegal, infringing, hateful, sexual, etc.).
• Do not engage in price-fixing, fee-evasion, or off-platform transactions designed to avoid platform fees.
• PianoLabs is an intermediary. We are not the seller of items listed on the Marketplace by other users. We do not pre-screen all listings and we are not a party to your transaction with another user.

5. Reporting illegal or harmful content

If you encounter content that violates this AUP, please report it via the in-app report button or by emailing support@pianolabs.io with the subject line "AUP Report". For copyright concerns, follow our Copyright Policy. For urgent safety concerns about a child or threats of violence, include "URGENT" in the subject line.

When you report content, please tell us (a) what content, (b) why it breaches this AUP, and (c) your contact details if you are willing to be contacted for follow-up. We aim to acknowledge reports within 2 business days. We may, but are not obliged to, take action based on a single report; we generally consider the credibility of the report, the severity of the alleged breach, and any pattern of behaviour.

6. Enforcement and appeals

Where we conclude that content or behaviour breaches this AUP, we may take one or more of the following actions, proportionate to the breach:

• Remove or restrict access to specific content.
• Issue a warning to the user.
• Restrict specific features (for example, suspending Marketplace listing for a period).
• Suspend the account for a defined period.
• Terminate the account, with or without the option to retrieve User Content first.
• Refer the matter to law-enforcement or to a rights-holder where there is credible evidence of a crime or of an intellectual-property breach.

We aim to give notice and an opportunity to respond before taking significant action, except where doing so would prejudice an active investigation, expose other users to harm, or where we are legally required to act immediately.

You may appeal any enforcement action by replying in writing to support@pianolabs.io within 14 days, with any new information. We will review appeals in good faith and respond within a reasonable time.

7. Severe and repeated violations

The following may result in permanent loss of access without prior notice and without refund:

• Sexual content involving minors, or grooming behaviour.
• Credible threats of violence against another person.
• Mass infringement of copyright.
• Serious attacks on the security or integrity of the Service.
• Repeated breaches after warnings.

8. Changes

We may update this AUP from time to time to address new patterns of misuse. Material changes will be communicated in line with our Terms of Service. Trivial changes (clarifications, examples, references) take effect when posted.